Terms of Service

1. Acceptance of Terms

By accessing or using ClassFlow's website, mobile applications, and services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Services. These Terms constitute a legally binding agreement between you and ClassFlow ("ClassFlow," "we," "us," or "our").

2. Description of Services

ClassFlow provides cloud-based studio management software designed for Pilates studios and fitness businesses. Our Services include scheduling, booking, member management, payment processing, marketing tools, AI-powered workout generation, and related features as described on our website.

3. Account Registration

To use our Services, you must:

• Be at least 18 years old or the age of majority in your jurisdiction
• Provide accurate, complete, and current registration information
• Maintain the security of your account credentials
• Be responsible for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

4. Subscription and Payment

4.1 Pricing

Current software pricing and any separately metered services are described on our pricing page or in an applicable order form. We may change pricing prospectively. When a change affects an active paid account, notice and the effective date will be provided through the Services or account contact details.

4.2 Billing

By providing payment information, you authorize ClassFlow and its payment processors to charge the applicable fees, taxes, refunds, disputes, and other amounts described during setup or in your account. Payment processing services are provided by Stripe and may be subject to separate Stripe terms.

4.3 Platform Subscription

The applicable Order Form or studio agreement states any base platform charge and the terms for each selected product. Payment-processing fees, provider-backed services, and separately scoped work are not included unless the written agreement says otherwise.

4.4 Refunds

Except where required by law or expressly stated otherwise in an order form, software fees are non-refundable once charged. Contact info@classflow.studio promptly if you believe a charge is incorrect.

5. Acceptable Use

You agree not to use our Services to:

• Violate any applicable law or regulation
• Infringe on the rights of others
• Transmit any malicious code, viruses, or harmful data
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Services
• Use the Services for any illegal or unauthorized purpose
• Resell or redistribute the Services without authorization
• Harvest or collect user information without consent
• Upload, import, or send messages to purchased, rented, or scraped contact lists
• Store protected health information subject to HIPAA, clinical records, diagnoses, or treatment information
• Collect or store biometric identifiers, including facial recognition or body scan data

6. Your Data

6.1 Data Ownership

You retain all rights to the data you upload to our Services ("Your Data"). We do not claim ownership of Your Data. You grant us a limited license to use Your Data solely to provide the Services.

6.2 Data Responsibility

You are responsible for the accuracy, quality, and legality of Your Data and the means by which you acquired it. If you collect personal information from your members, you are responsible for obtaining appropriate consent.

6.3 Data Export

Available export tools vary by data type. You may use the exports available in the Services or contact support for assistance before termination. After an account ends, retention and deletion timing may vary by data type, legal or accounting obligations, fraud-prevention needs, and backup cycles, as described in our Privacy Policy.

7. Intellectual Property

The Services and all content, features, and functionality (including but not limited to software, text, graphics, logos, and design) are owned by ClassFlow and protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Services without our written permission.

6.4 Roles, Member Data, and Data Processing

As between you and ClassFlow, you determine what information you collect from your members and why. ClassFlow processes that information on your behalf and under your instructions in order to provide the Services, and does not sell it, share it with advertising platforms, or use it to build advertising profiles. A data processing addendum describing our obligations as a processor, our subprocessors, our security commitments, and our breach notification commitment is available on request at info@classflow.studio and, once executed, forms part of these Terms.

You are responsible for providing your members with any notice, and obtaining any consent, that applicable law requires for the information you collect.

6.5 Health, Injury, and Sensitive Information

The Services include member notes and custom fields that you may use to record operational information relevant to safely programming a class, such as a movement restriction, a current injury, or a pregnancy. Where you choose to record information of that kind, it may constitute health-related or sensitive personal information under applicable law, including state consumer health data laws.

You determine what information of this kind to collect, and you are solely responsible for limiting that collection to what is strictly necessary for your operations and for having a valid legal basis, including any consent your state requires. ClassFlow processes this information only on your behalf and only to provide the Services. ClassFlow does not use it for advertising, does not disclose it to advertising platforms, does not sell it, and does not use it to train general-purpose models.

You agree to record only information that is operationally necessary, and to use the least sensitive form sufficient for that purpose. As guidance, a movement restriction an instructor needs in order to program a class is appropriate; a diagnosis, a treatment history, a prescription, a test result, or a clinical record is not, and should not be entered into the Services.

ClassFlow is not a healthcare provider, does not provide medical, clinical, or physical therapy advice, and is not engaged in the practice of medicine. The Services are not designed or offered as a system of record for protected health information under HIPAA. ClassFlow does not act as a HIPAA business associate and does not offer a business associate agreement. If you are or become subject to HIPAA, you must not use the Services to create, receive, maintain, or transmit protected health information, and you must notify us before doing so.

6.6 Waivers and Signed Agreements

The Services can collect and store electronically signed waivers and agreements from your members, retaining the text presented, its version and checksum, the signature provided, the time of acceptance, and the signer's IP address and device information.

ClassFlow does not draft your waiver, does not review it, and does not warrant that any waiver, release, or agreement collected through the Services is valid or enforceable. Enforceability depends on the law of your state and on the terms you choose, and some states restrict or void liability waivers for fitness facilities entirely, including waivers signed by a parent or guardian on behalf of a minor. You are responsible for the content of your waiver and for having it reviewed by your own attorney. Nothing in the Services constitutes legal advice.

You are responsible for exporting and retaining copies of signed waivers, including before your account ends.

6.7 Email and Text Message Communications

Where the Services send email or text messages to your members, those messages are sent at your direction and, for text messaging, under a sender identity registered in your studio's name. You are the sender of those messages as between you and your members.

You represent and agree that you will:

• obtain and maintain the consent required by applicable law, including the Telephone Consumer Protection Act and CAN-SPAM, before sending marketing messages to any contact
• not upload, import, or message purchased, rented, scraped, or otherwise third-party-sourced contact lists
• not send messages that are unlawful, deceptive, or prohibited by carrier or messaging-provider rules
• provide accurate business identity information for sender registration and keep it current
• honor opt-out requests and not re-message a contact who has opted out

ClassFlow provides consent recording and platform-wide opt-out handling, but does not verify how you obtained consent. You are responsible for claims arising from messages sent through your account to contacts for whom you lacked the required consent.

8. AI-Generated Content

Our Services include AI-powered features that generate content such as workouts, marketing emails, and suggestions. While we strive for accuracy, AI-generated content is provided for informational purposes and should be reviewed before use. You are responsible for reviewing and approving any AI-generated content before sharing it with your members.

9. Third-Party Services

Our Services may integrate with third-party services (e.g., Stripe for payments, email providers). Your use of these integrations is subject to the terms and privacy policies of those third parties. We are not responsible for the content or practices of any third-party services.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

In plain language: ClassFlow does not currently publish a service level agreement or a guaranteed uptime percentage, and these Terms do not create one. We work to keep the Services available and to respond quickly when they are not. A specific availability or support commitment applies only if it is stated in a signed order form. Our Security and Data Protection page describes the safeguards we do have and states plainly what we do not.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLASSFLOW SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY. OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify and hold harmless ClassFlow and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Services, your violation of these Terms, or your violation of any rights of another party.

13. Termination

You may cancel your subscription at any time through your account settings or by contacting support. We may suspend or terminate access when reasonably needed to address nonpayment, security risk, unlawful activity, material breach of these Terms, or protection of the Services and their users.

Upon termination, your right to use the Services will cease immediately. Sections 6, 7, 10, 11, 12, and 14 shall survive termination.

14. Governing Law and Disputes

These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws rules. The exclusive venue for any dispute arising out of or relating to these Terms or the Services is the state or federal courts located in Salt Lake County, Utah, and each party consents to the personal jurisdiction of those courts. Where an order form or other signed written agreement between you and ClassFlow states a different governing law, venue, or dispute-resolution process, that agreement controls.

Each party waives any right to a trial by jury, and each party agrees that claims must be brought in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

Nothing in these Terms limits rights that cannot lawfully be waived, and nothing in this section prevents either party from seeking injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Services after changes constitutes acceptance of the revised Terms.

16. Miscellaneous

• Entire Agreement: These Terms constitute the entire agreement between you and ClassFlow regarding the Services.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in effect.
• Waiver: Our failure to enforce any right or provision shall not be considered a waiver of those rights.
• Assignment: You may not assign these Terms without our prior written consent.

17. Contact Us

If you have any questions about these Terms of Service, please contact us at: